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App won't download
Most download problems are because the billing authorization failed.
This issue affects all paid apps.
Google does all the app billing themselves. We never see your credit card number.
Sometimes when the authorization fails it will look like the app never finishes downloading, instead of telling you the authorization failed.
You can cancel and retry as many times as you like. You will not get double-charged.
If you just post your problem in the app comments we have no way to contact you to help you fix it.
Google does all the app billing themselves. We never see your credit card number.
Sometimes when the authorization fails it will look like the app never finishes downloading, instead of telling you the authorization failed.
How to fix it
1. Make sure the billing info is correct
Check that the billing name, address, zip code, phone number, etc. all exactly match
the address on your credit card or phone bill. 90% of the time that is what causes the
authorization to fail. You could also try a different payment method if you have one.
You can cancel and retry as many times as you like. You will not get double-charged.
2. Check Google Play help
Click here
for the Google Play help. It's very useful. The issues change too fast for us to
keep up with all of them here.
3. Email us
If it's still not working please email us the details at
help@fdpgames.com
and we'll try to help you out.
If you just post your problem in the app comments we have no way to contact you to help you fix it.